Contact Us

What is My Pearson Training?

My Pearson Training is a teacher and system administrator training website. Training support, materials, and resources are based on a product's specific training offerings.

Teacher and Student Online Editions

Looking for online versions of the teacher and student editions? If you are looking for or experiencing difficulties with accessing the online teacher and student editions, please contact Technical Support or call 800-234-5832.

Registration Issues


What's a Customer Number? My Pearson Training offers a variety of tools, resources, and training. Access to deeper support features depends on your product's specific training package. You won't be able to access protected content for the seven products below without a customer number or unique credentials provided by your Pearson team.

  • Advanced Academics
  • Connections
  • GradPoint
  • Pearson System of Courses
  • SuccessMaker
  • SuccessMaker Enterprise
  • WriteToLearn
  • ELLIS

For specific customer number questions, please complete this form.

Login Issues


Are you experiencing login issues? Due to security and legal reasons, our staff is unable to change or reset your password. Please use the reset password option on the login page. If you do not receive a reset email within 5-10 minutes, please check your spam folder. For other login-related questions, please complete this form.

Pearson Support

To place a product order, learn order status, submit returns, or report a technical issue, please contact Pearson Support.


Knowledge Base

Our users often find answers to their questions at Pearson's Technical Support Knowledge Base.


Customer Service

  • Clinical Assessments: 800-627-7271
  • Learning Assessments: 800-328-5999
  • SuccessMaker and GradPoint: 888-827-0772
  • K-12 Products: 800-848-9500

Technical Support

  • Clinical Assessments: 800-249-0659
  • K-12 Products: 800-234-5832
  • Honors/AP/Higher Ed for Teachers: 888-695-6577
  • Pearson System of Courses (PSC): 888-762-1188 or PSoCSupport@pearson.com

Sales Support


Chiron/Connexus Support